Q:
How does Rigor Instruments support EU MDR 2017/745 compliance for Italian importers?
We provide complete Technical Documentation (TD) files, ISO 13485:2016 certification, UDI-DI identification barcodes, and CE Declaration of Conformity. This allows your regulatory team to register our instruments seamless in the Italian Ministry of Health RDM database.
Q:
What steel grades are used for high-frequency ophthalmic micro-instruments?
We exclusively utilize imported German AISI 420B/420C stainless steel for cutting instruments (Vannas micro-scissors) and Grade 5 Titanium (Ti-6Al-4V ELI) for delicate vitreoretinal forceps (23G/25G/27G) requiring low weight and high fatigue resistance.
Q:
What is the Minimum Order Quantity (MOQ) for custom OEM laser-marked orders?
For standard catalog ophthalmic instruments, our MOQ starts at just 10 to 20 pieces per SKU. For custom OEM branding (laser-engraved logo, custom catalog numbering, private label packaging), we accommodate flexible evaluation orders for Italian distributors.
Q:
How are shipments delivered to major Italian logistical hubs like Milan, Rome, or Bologna?
We ship via expedited air freight (DHL Express, FedEx, UPS) directly to your facility in Italy, with standard transit times of 4 to 7 business days. All customs export invoice documentation, HS tariff codes (9018.50), and certificate of origin are handled in-house.
Q:
What is the autoclave endurance rating of your reusable ophthalmic tools?
Our stainless steel and titanium instruments are validated according to EN ISO 17664 standards to withstand over 1,000 to 2,500 standard 134°C autoclave steam sterilization cycles without blade dulling, joint loosening, or surface corrosion.
Q:
Can we request sample units for clinical evaluation by Italian eye surgeons?
Yes, we encourage surgical evaluation. Italian medical purchasing managers and chief ophthalmologists can request sample trays for hands-on inspection under operating microscopes prior to placing bulk contract orders.
Q:
Are custom instrument sets available for specialized anterior or posterior segment kits?
We specialize in custom surgical set assembly. You can specify exact tray counts, container dimensions, sterilization baskets, and custom instrument lists (e.g., Phaco sets, Vitrectomy sets, ENT FESS sets, Facelift sets).
Q:
What warranty coverage is offered on manufacturing defects?
All Rigor surgical instruments carry a comprehensive 2-year warranty against defects in material workmanship, tip alignment, and corrosion resistance under proper sterilization protocols.